Shipping Information

tokyobike want to ensure that your bike will be assembled by a professional mechanic in order that its safe and enjoyable to ride. Professional assembly is also required to validate your warranty.

Bicycle orders for delivery within the UK will be hand assembled at our London store and shipped 'ready to ride'. Local deliveries (within M25) are by same day courier and a two day service is used for deliveries outside Greater London.

For all other destinations we can arrange delivery to your local bike store (recommended) or direct to your address. The cost of the assembly will be credited by way of a tokyobike gift voucher for £60.00 upon receipt of the assembly invoice.

If choosing a local bike shop please provide the address in the 'notes' at checkout or just specify LBS if you want us to select a store for you.

Shipping costs:
bicycles £50.00 (UK) / £60.00 (EU) / £100.00 (US) / £250.00 (rest of the world)
all other products £5.00 (UK) / £15.00 (EU) / £25.00 (US) £50.00 (rest of the world)

Approx. delivery times from despatch:

UK 1-3 working days
EU / US 4-7 working days
Rest of the world 7-10 working days

Orders placed from outside the UK will be subject to local taxes and duties at the current rate. These will either be invoiced separately by tokyobike prior to shipping (for bicycles) or payable in the country of delivery.

We do our best to ensure availability of all advertised products and endeavour to despatch within the quoted time. If there is a delay we will inform you of this via email and the product will be shipped as soon as it is available. If you have ordered multiple items they may arrive separately. tokyobike has no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time, just contact [email protected] with your order number. Occasionally an item may be discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Returns Policy

Its important to carefully consider your purchase prior to ordering and we will always try our best to ensure you select the correct product. However, under The Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel your order (except for customised products) within 14 working days, beginning the day after you receive the goods. Payment of postage for the return of the item is your responsibility and you must contact us in advance of returning any items for a reference and instructions.

When ordering bikes online we recommend contacting the store for help and advice if you are unsure of the model and size.