By placing an order via our website (tokyobike.co.uk), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Further information is available below in the delivery information section. tokyobike retains the right to refuse any request made by you and you must be over 18 years of age. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes. When you place an order, you will receive an acknowledgement confirming receipt of your order. This will be an acknowledgement and will not constitute acceptance of your order. tokyobike retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. An email will be sent confirming these arrangements.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Grand Total’.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Product Specifications and Suitability
Published product details, specifications and suitability information is the best available at the time. tokyobike shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see the Returns section for details.
We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. tokyobike cannot be held liable for any damage caused by incorrect fitting or assembly. Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair an item. It is strongly recommended that any fitting or repair to a bicycle is carried out by a qualified mechanic.
Online payment can be made via our secure check out pages using most major cards - charges will appear on your statement as “tokyobike”. All prices are quoted in GBP and include Value Added Tax (VAT) at UK rates. If your delivery address is outside of the UK you may be required to pay import duties and taxes when your order arrives. These and any additional charges for customs clearance are your responsibility.
tokyobike want to ensure that your bike will be assembled by a professional mechanic in order that its safe and enjoyable to ride. Professional assembly is also required to validate your warranty.
Local bike deliveries from our Shoreditch store (within the M25) will be shipped fully assembled using a same-day courier service. For all other destinations we can arrange delivery to your local bike store (recommended) or direct to your address. The cost of the assembly will be credited (to the value of £60.00) by way of a tokyobike gift voucher upon receipt of the assembly invoice.
If choosing a local bike shop please provide the address in the 'notes' at checkout or just specify LBS if you want us to select a store for you.
bicycles £50.00 (UK) / £60.00 (EU) / £250.00 (rest of world)
all other products £5.00 (UK) / £15.00 (EU) / £25.00 (US) £50.00 (rest of the world)
Approx. delivery times from despatch:
UK 1-3 working days
EU / US 4-7 working days
Rest of the world 7-10 working days
Orders placed from outside the UK will be subject to local taxes and duties at the current rate. These will either be invoiced separately by tokyobike prior to shipping or payable in the country of delivery.
We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. tokyobike has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact [email protected] with your order number. Occasionally an item may be discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Its important to carefully consider your purchase prior to ordering and we will always try our best to ensure you select the correct product. However, under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing (except for customised products) 14 working days beginning with the day after the day on which the consumer receives the goods. Payment of postage for the return of the item is your responsibility and you must inform us in advance of returning any items for a reference and instructions.
The high cost of returning a bike makes it especially important to choose the correct size model – please contact the store for help and advice.
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
This warranty does not affect your statutory rights.
Privacy and Cookies
tokyobike uses the information we collect about you to process orders and provide a better service. We never sell or disclose any customer information to third parties and we do not store your credit card details. We send emails from time to time with product news and events but if you’re not happy receiving them, let us know and we’ll remove you from our mailing list.
tokyobike Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts