Shipping Information
Bikes are assembled to order and typically take 1-2 weeks for delivery at a cost of £35.00*. The expected delivery date will be stated on your order confirmation. All other products are usually sent on a next day service and will arrive 1-3 days following order at a flat rate of £5.00 for the UK and £10 for the EU. Worldwide shipping is available on request.

*You will receive your tokyobike 100% ready to ride and it will always be fully assembled and checked by a qualified mechanic. UK orders are sent from our workshop in London. EU orders are normally shipped to your local bike store who will assemble and check the bike before you collect. This is all arranged and paid for by tokyobike and included within the standard delivery charge.

We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. tokyobike has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact sales@tokyobike.co.uk with your order number. Occasionally an item may be discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Returns Policy
Its important to carefully consider your purchase prior to ordering and we will always try our best to ensure you select the correct product. However, under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing (except for customised products) 14 working days beginning with the day after the day on which the consumer receives the goods. Payment of postage for the return of the item is your responsibility and you must inform us in advance of returning any items for a reference and instructions.

Please note the high cost of returning a bike makes it especially important to choose the correct size model – please contact the store for help and advice.